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Return & Replacement Policy

Return & Replacement Policy

We at Crossloop are dedicated to ensuring your satisfaction with every purchase. Our return and replacement policy is designed to be fair and transparent.

Within 7 Days: If you discover a manufacturing defect within 7 days of receiving your product, we will gladly facilitate a return or replacement at no additional cost to you.

After 7 Days: For requests made after the initial 7-day period, a one-time shipping fee will be applicable for returns or replacements due to a manufacturing defect.

Please ensure the product is in its original packaging and in the same condition it was received. Contact our customer support team, and they will guide you through the process.

Thank you for choosing Crossloop! Your satisfaction is our priority.

Note: This policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.

Address: S.No. 78/1, Dangat Wasti, Baba Khan industrial estate, Shivane, Pune. PIN: 411023
For any queries write us on

Warranty on Charging cable is 6 months

Note:- COD Shipping charges are non-refundable.

Note: The following cases are not covered in the above warranty- 

1) Faults due to wear & tear

2) Faults resulting from improper use

3) Water damage. Please note that Crossloop earphones are water resistant not waterproof.