Return & Replacement Policy

We at Crossloop are dedicated to ensuring your satisfaction with every purchase. Our return and replacement policy is designed to be fair and transparent.​

Within 7 Days: If you discover a manufacturing defect within 7 days of receiving your product, we will gladly facilitate a return or replacement at no additional cost to you.​

After 7 Days: For requests made after the initial 7-day period, a one-time shipping fee will be applicable for returns or replacements due to a manufacturing defect.​

Please ensure the product is in its original packaging and in the same condition it was received. Contact our customer support team, and they will guide you through the process.​

Thank you for choosing Crossloop! Your satisfaction is our priority.​

Note: This policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.​

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Address: S.No. 78/1, Dangat Wasti, Baba Khan industrial estate, Shivane, Pune. PIN: 411023
For any queries write us on care@crossloop.co

Warranty on Charging cable is 6 months

Note: The following cases are not covered in the above warranty- 

1) Faults due to wear & tear

2) Faults resulting from improper use

3) Water damage. Please note that Crossloop earphones are water resistant not waterproof.