FAQ's

What is the country of origin of the Crossloop products?

China

Who is the manufacturer/exporter of Crossloop? 

Crossloop, Hira House Ltd, 24/F, China Hong Kong Tower, 8-12 Hennessy Road, Wanchai, Hong Kong

What are the details of the importer?

Texet Technologies Private Ltd, Plot no.- 60, Sagar Society,NDA-Pashan Road, Bavdhan, Pune - 411021, Maharashtra, India

How do I apply a coupon code?

Your coupon code can be applied when you go to the checkout page.

My coupon code doesn't work?

If your coupon code doesn't work, please check the expiry date as the code may no longer be valid. If the code is valid and still isn't working, please contact our customer support on 9769465202 or mail us at care@crossloop.co

When will I receive my order?

All Paid orders will be delivered within 3-4 days and the unpaid orders are delivered within 5-8 working days.

What is the warranty period? 

If our products don't work the way we promised, we'll make it right!
Our products are made with utmost precision and we are sure, you will love them. However, just in case if you face any issue, we provide 100% warranty against any manufacturing defect upto 1 year.

Warranty on charging cable is 6 months

The following cases are not covered in the above warranty- 

1.) Faults due to wear & tear

2.) Faults resulting from improper use 

3.) Water damage. Please note that Crossloop earphones are water resistant not waterproof. 

What if I received a damaged or different earphone?

We make optimum efforts to ensure that all products delivered are of the best quality. However, if you receive a damaged or different item, please email us at care@crossloop.co and reviewing your concern would be our highest priority! 

Is it secure to pay online through your website?

All of our credit card transactions are processed over a 256-bit SSL certificate, which is then processed by Razorpay who is one of India's leading credit card processors. We do not store any of your credit card details. Your payment is processed securely through our payment system and no one is able to view any of your sensitive details.

Are all of your products in stock?

At Crossloop all earphones shown as “in stock” on our site are in stock unless stated otherwise.

Can I exchange my earphone for a different one?

Please contact our customer care on care@crossloop.co or call us on +919769465202

Can I collect my item in person?

For that please send your enquiry to care@crossloop.co

Can I cancel an order?

Cancellation by Crossloop-

At times, few of the orders placed might be cancelled if there's a huge demand. But rest assured we've never cancelled any order. But in any case, if any customer's order is cancelled after the payment, the said amount will be reversed back within 7 working days.

Cancellation by the User -

1. Once an order is placed, customer can cancel the order within same business day.
2. If the order is prepaid & cancelled within the same business day, the paid amount will be refunded to customer's bank account within 30 working days. In case the order is cancelled after 24 hours, Crossloop will deduct the shipping charges and the balance amount will be returned back to the customer's account within 30 working days.

How do I know my order has been confirmed?

Once the order is placed, you will be directed to our 'Thank You' page, confirming that your order has been successfully placed. You will also receive a confirmation email about the order.

At times, our emails take a bit of time to get through to the you. If you don't receive any confirmation email, please contact our customer support at care@crossloop.co; expect responses within 24hours.

Can I amend my order?

If you would like to make any amendments to your order, such as changing the delivery address, please call our customer services department on 9769465202 within same business day. 

 What payment methods do you accept?

We accept MasterCard, Maestro and Visa cards. All card payments are processed via Razorpay and all of our payment methods are secure. 

Do you offer discounts?

We offer special promotional discounts at different times of the year. To make sure you don't miss out, you will need to sign up for our newsletter mailing list. You can sign up to our mailing list by entering your email address into the newsletter box in the footer of this page.

Office Timing

We are open Monday to Friday from 9:00 AM to 6:00 PM

We are closed Weekends and Public Holidays. 

 

Important information about the importer and exporter

1. Made in - P.R.C.
2. Imported & Marketed By - Texet Technologies Private Ltd,
S.No.78/1, Baba Khan Industrial Estate, Dangat Vasti, Shivne, Pune - 411023. Maharashtra.
3. Exported By - Hira House Ltd, Unit 5, 23/F, Shun Feng Int’l Centre,182 Queen’s Road East, Wanchai, Hong Kong.
4. For Feedback or Complaints, Contact - Customer Care Manager at Texet Technologies Pvt Ltd., S.No.78/1, Baba
Khan Industrial Estate, Dangat Vasti, Shivne, Pune - 411023. Maharashtra.
Email - info@texet.co.in
Contact no - 9769465202