answers-to-your-questions

How do I apply a coupon code?

Your coupon code can be applied when you go to the checkout page.

My coupon code doesn't work?

If your coupon code doesn't work, please check the expiry date as the code may no longer be valid. If the code is valid and still isn't working, please contact a member of our customer services department on 9769465202 or you can email us on care@crossloop.co

When will I receive my order?

All Paid orders within 3-4 days and all unpaid orders within 5-8 working days. 

What is the warranty period? 

If it doesn't work the way we promised, we'll make it right!

The earphones are awesome and you will love them. However, In case you face problems, we are giving 100% warranty against any manufacturing defect up to 1 year. It means that In case you face product related issues including the manufacturing defects till 1 year, you get a full refund or exchange immediately.

The following cases are not covered in the above warranty- 

1.) Faults due to wear & tear

2.) Faults resulting from improper use

3.) Faults of which the purchaser was already aware at the time of purchase. 

4.) Water damage. Please note that Crossloop earphones are water resistant not waterproof. 

What if I received a damaged or different earphone?

We make optimum efforts to ensure that all times delivered are of the best quality. However, if you receive a damaged or different item, please email us at care@crossloop.co and reviewing your concern would be our highest priority! You can return the item within 3 days from the date of purchase to get a brand new replacement.

Is it secure to pay online through your website?

All of our credit card transactions are processed over a 256-bit SSL certificate, which is then processed by PayU Money who is one of India's leading credit card processors. We do not store any of your credit card details. Your payment is processed securely through our payment system and no one is able to view any of your sensitive details.

Are all of your products in stock?

At Crossloop all earphones shown as “in stock” on our site ARE in stock unless stated otherwise.

Can I exchange my earphone for a different one?

Please contact our customer care on care@crossloop.co or call us on +919769465202

Can I collect my item in person?

For that please send your enquiry to care@crossloop.co

Can I cancel an order?

Cancellation by Crossloop-

1. Though we always have inventory available for the products displayed on our website. However, at times order can be cancelled if receive heavy demands and hence fail to supply.
2. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your credit or debit card account.

Cancellation by the User -

Once an order is placed, the customer can cancel the order within 72 hours.

If the order is cancelled within 72 hours, the full amount will be refunded to the user's bank account within 30 working days.

In case the order is cancelled after 72 hours, Crossloop will deduct the shipping charges and the balance amount will be returned back to the customer's account within 30 working days.

How do I know my order has been confirmed?

Once you have placed your order online you would have been directed to our 'Thank You' page which confirms your order has gone through our system. You will also be sent a confirmation email. Please check your junk mail as sometimes our emails may be picked up by your spam filter. You should also wait an hour as sometimes our emails take a bit of time to get through to you.

If you still haven’t received a confirmation email please contact our customer services department by email care@crossloop.co. We will be able to check that your order and payment have gone through successfully.

Can I amend my order?

If you would like to make any amendments to your order, such as changing the delivery address, please call our customer services department on 9769465202 as soon as possible.

 What payment methods do you accept?

We accept MasterCard, Maestro, Visa cards. All card payments are processed via PayU Money and all of our payment methods are secure.

Do you offer discounts?

We offer special promotional discounts at different times of the year. To make sure you don't miss out, you will need to sign up for our newsletter mailing list. You can sign up to our mailing list by entering your email address into the newsletter box in the footer of this page.

Opening Times

We are open Monday to Friday from 9:00 AM to 6:00 PM

We are closed on Weekends and Public Holidays.