Return & Refund


The earphones are awesome and you will love them. However, In case you face problems, we are giving 100% warranty against any manufacturing defect upto 1 year. It means that In case you face  product related issues including the manufacturing defects till 1 year, you get a full refund or exchange immediately.

What if I received a damaged or different earphone?

It‘s bummed to us if you're not 100% satisfied with the items you received, we gladly accept returns postmarked till 1 year from the purchase date and we have made the returns so easy for you! 

Please Note: The following cases are not covered in the above warranty- 

1.) Faults due to wear & tear

2.) Faults resulting from improper use

3.) Faults of which the purchaser was already aware at the time of purchase. 

4.) Water damage. Please note that Crossloop earphones are water resistant not water proof.